Student Enquiry ManagementThe University of Southern Queensland since 2022.Student Support.ICT Support.Oracle database and requirement analysis.Following up reports and incidents.Troubleshooting.Find out more: iconnect Student Success AdvisorThe University of Southern Queensland since 2022.Readiness preparations for new students.Study Support and Interventions.Engagement for current students.Find out more: Student Success Advising Business ConsultantToos Infrastructure Company(2018-2021)Assisting the company’s objectives through SWOT methods.Recording and evaluating the projects in progress.Identifying the problems, threats & opportunities.Reporting comprehensive evaluation to the management hierarchy. Marketing and Sales AssistantSamsung Store(22015-2017)Presenting and devising new groundbreaking ideas.Troubleshooting technical issues.Software, product and brand knowledgeEngaging in customer conversations and interactions.